It’s time to manual up.
We write the operations manuals your business needs (and your employees will actually want to read), so you can spend less time assessing bottlenecks and more time making money.
Your manual shouldn’t be an afterthought.
A killer operations manual is the difference between cashing in on a rave-worthy customer experience and struggling to keep up with your competitors. It makes onboarding employees and training franchisees simple and scalable, so the experience they deliver to your customers is consistently the best. The secret? Writing a manual that actually serves your business. That just happens to be what we do.
OUTPLAY THE COMPETITION.
Get clear on your business’ processes
Set the standard for performance
Minimize onboarding overwhelm
Deliver a consistent customer experience
Remove yourself from day-to-day operations
Scale your business like a boss
How can we step up your game?
Training Franchisees
We’ll build a blueprint for your business that helps you get new franchisees up and running faster than McDonalds slaps together a cheeseburger. It’s all about systems.
Onboarding Employees
We’ll write an operations manual your employees actually want to read, equal parts informative and engaging. You’ll never question if anyone is reading your manual again.
Sharing my manual
We’ll set you up with the gold standard of technology for documenting, updating and sharing your processes with your team. The right tools make it simple and scalable.
How it Works
1. We’ll audit you
Don’t worry—this is the good kind of audit. We’ll go through all of your existing documentation to establish our starting line, from inconsistencies to incomplete or outdated processes and policies.
2. We’ll ask you questions
Once we know where we’re starting, we’ll meet online (or in person!) to pick your brain and learn the A to Z of how you run your business. We’ll get to know your people and processes in no time.
3. We’ll write the first draft
After we know your people and processes better than our own families, we’ll write the first draft of your operations manual and hand it over to you to review—and we’ll be at the ready for revisions.
4. You’ll test it
This is where the magic happens: You’ll test your operations manual in real life to validate what we’ve designed together. In three to six months’ time, we’ll integrate any updates to perfect it.
Why us?
Not all ops pros are created equal. Ours is a team of experienced operations specialists and seasoned technical writers—the dream team for documenting your processes in writing. We think getting to know your people is as important as getting to know your processes, and we won’t settle until your manual sounds like you. And with our OCD attention to detail, you can be sure your manual won’t be a 12-point, Times New Roman bore. It’ll be an engaging expression of your brand.
Meet your Process Pros.
Founded by Sandra Graham in 2017, Simple Systems was the answer to a recurring client question she faced as an operations specialist: How do we make business easier? (Meanwhile, their manual—if they even had one—was collecting dust in an untouched filing cabinet).
Backed by over a decade of experience and her seasoned team, Sandra began Simple Systems to help businesses draft, develop and design their processes, systems and, you guessed it, their manuals, changing the reputation of manuals from necessary evil to business game-changer.
Get audited (in a good way)
Is your manual missing the essentials? Is it even useful? Send it to us, and we’ll take a look and share our feedback. We’ll even give you a revised outline that you can use to write your own manuals should you choose to—for free.