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Franchise operations: the operator's playbook.
Franchise operations isn't the manual. It's the four-layer system, standards, playbooks, training, visibility, that keeps every unit doing the same thing well enough that customers can't tell them apart.
The hiring sequence: how to get to 90% before probation starts.
Trial shifts close the gap. Probation rubber-stamps it. Most brands have the wrong tool at the wrong time, here's the four-step sequence that fixes it.
How Long Does It Take to Write an Operations Manual?
3 to 6 months for a complete multi-location manual, but the real variable isn't writing speed. It's how much of the business lives in people's heads.
How Often Should You Update Your Operations Manual?
Every 60–90 days if you're growing fast, every six months if you're steady, and the same week any trigger event hits.