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The hiring sequence: how to get to 90% before probation starts.
Trial shifts close the gap. Probation rubber-stamps it. Most brands have the wrong tool at the wrong time — here's the four-step sequence that fixes it.
April 26, 20268 min readHow Long Does It Take to Write an Operations Manual?
3 to 6 months for a complete multi-location manual — but the real variable isn't writing speed. It's how much of the business lives in people's heads.
April 18, 20268 min readHow Often Should You Update Your Operations Manual?
Every 60–90 days if you're growing fast, every six months if you're steady — and the same week any trigger event hits.
October 13, 20237 min read